MOST IMPORTANT TERMS AND CONDITIONS (MITC)

The Most Important Terms & Conditions and all the information herein is applicable to all IDFC FIRST Bank Fastag members. The MITC are subject to change.

Schedule of Charges: IDFC FIRST Bank FASTag 

1) Charges Applicable on FASTag 

2) Tag Deposit and Minimum Balance

The Schedule of charges are subject to change as per the Bank’s discretion and would be notified to the FASTag members as and when applicable by displaying the same on Bank’s website.

Any government charges, duty or debts, or tax payable as a result of the FASTag, shall be the FASTag Member’s responsibility and if imposed upon IDFC FIRST Bank (either directly or indirectly), IDFC FIRST Bank shall debit such charges, duty or tax against the balance available on the FASTag. There will be separate service charges levied for such facilities as may be announce by the bank from time to time and deducted from the balance available on the FASTag. In the situation that the balance available on the FASTag is not sufficient to deduct such fees, the bank reserves the right to deny any further Transactions. The FASTag member allows to indemnify IDFC FIRST Bank against any expenses it may incur in collecting money owned to it by him in connection with FASTag. The FASTag member authorizes 

Other Terms and Conditions

These Terms and Conditions apply to and regulate the provision of FASTag facility provided by IDFC FIRST Bank Limited. These terms and conditions the "Terms and Conditions", shall be in addition to and not in derogation to any other terms as stipulated by IDFC FIRST Bank third party from time to time.

DEFINITIONS

In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words /expressions shall have the meaning as stated herein under ,

"Affiliate” means and includes any company which is the holding or subsidiary company of IDFC FIRST Bank, or a person under the control of or under common control with IDFC FIRST Bank, or any person in more than

“Application" or the "FASTag Application" shall refer to the application made by a customer to IDFC FIRST Bank for the issuance of a FASTag. The Application shall be in the form of a written or application made in the manner and format prescribed by IDFC FIRST Bank and shall form an integral part of these Terms and Conditions.

"Concessionaire" refers to the person/entity that has been granted the right to construct, maintain, and toll the Highway by the National Highways Authority of India.

" IDFC FIRST Bank FASTag refers to the FASTag issued by IDFC FIRST Bank using the RFID technology.

"FASTag Member/s" shall mean the individual or corporates who makes an Application for the issuance of and to whom the FASTag has been issued by IDFC FIRST Bank subject to such term and conditions as may be specified by IDFC FIRST Bank, and who is authorized to hold and use the FASTag.

"IDFC FIRST Bank FASTag Website” refers to www.idfcfirstbank.com, which is owned, operated and maintained by IDFC FIRST Bank.

"Toll Plaza" shall mean such establishments maintained by the Concessionaire, wherever located, whereby users are required to pay the toll amount applicable on a vehicle for usage of the Highway.

"Transaction" shall mean any FASTag transaction/s carried out by the FASTag Member/s as permitted by these Terms and Conditions, including but not limited to, loading or reloading of funds to a FASTag.

“Customer Care” refers to the telephonic customer service facility provided by IDFC FIRST Bank 24*7 to FASTag Member/s for any FASTag related queries.

INTERPRETATION

· All references to singular include plural and vice versa and the word "includes" should be construe as "without limitation"

· Words importing any gender include the other gender.

· Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.

· All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms and Conditions.

· The rules of interpretation as set out in the General Clauses Act shall, unless it be repugnant to the subject or context thereof, apply to these Terms and Conditions as if incorporated herein.

APPLICABILITY OF TERMS

The FASTag Member shall be deemed to have unconditionally agreed to accept these Terms and Conditions by submitting the Application for the FASTag or by performing a Transaction or by accepting the FASTag, in the form and manner prescribed by IDFC FIRST Bank from time to time.

ISSUANCE OF FASTAG

IDFC FIRST Bank may Issue the FASTag to a customer on the request of the customer and pursuant to the customer making an application for the FASTag and agreeing to the applicable terms and conditions in the form and manner prescribed by IDFC FIRST Bank in this regard. IDFC FIRST Bank shall maintain records of these applications and other transactions in such manner as may be deemed suitable by IDFC FIRST Bank.

The FASTag Issued by IDFC FIRST Bank to the FASTag Member shall be mandatorily affixed on the vehicle of the FASTag Member with the license plate number specified by the FASTag Member in the Application. The FASTag is not transferable and may only be used with respect to the vehicle on which the FASTag has been affixed by the authorized representative of the Bank. The FASTag member permits the authorised representative to capture an image of the vehicle post FASTag affixing for bank's audit purposes.

At the time of making the Application for issuance of the FASTag, the FASTag Member shall be required to pay charges towards FASTag fee + service tax as applicable and a security deposit as per the type of the vehicle (Mentioned in the Schedule of Charges). The FASTag can neither be reloaded thereafter nor such Initial loaded funds be accessed by the FASTag Member until IDFC FIRST Bank has activated the FASTag.

The FASTag can be reloaded to post activation of the FASTag. The FASTag holder shall be able to use the FASTag only to the extent of the amount available on the FASTag Account at any given point of time.

The FASTag shall be activated subject to approval of the application by the Bank and a minimum amount being loaded on the FASTag by the FASTag Member. Such funds shall be loaded on the FASTag after deduction of the applicable charges/fees etc. payable by the FASTag Member to IDFC FIRST Bank for availing the FASTag.

The FASTag holder shall be bound to comply with these Terms and Conditions and all the policies stipulated by IDFC FIRST Bank from time to time in relation to the FASTag. IDFC FIRST Bank may, at its sole discretion, refuse to accept the Application and to Issue the FASTag to the FASTag Member.

FEATURES OF FASTAG

The FASTag may be used for the purpose of making applicable toll payments (as may be required by the relevant authorities) at participating Toll Plazas on the Highway through the ETC lane provided at such Toll Plazas/Make parking payment as the Acquired Parking Premises/Make Fuel Payments at the Participating Fuel Outlets. The list of participating Toll Plazas/Parking Premises/Fuel Outlets will be updated on the FASTag Website by IDFC FIRST Bank from time to time. No interest shall be payable by IDFC FIRST Bank on the amount available/loaded on the FASTag. A User ID and password will be provided to the FASTag Member to allow him/her to reload the FASTag through the FASTag Website. The FASTag member must not disclose this User ID and password to anyone else.

The FASTag Members may load and reload the FASTag at select Point of Sale locations Kiosks subject to verification of their identity and any other mandatary requirements as prescribed by the Bank from time to time and/or using the payment gateway available to the FASTag Members after they log in to FASTag Website using the User ID and password provided to them. Limitations regarding minimum amount, maximum amount, annual load limit and frequency of loading and reloading shall be applicable as prescribed by the Bank from time to time. Funds loaded on a FASTag after activation by IDFC FIRST Bank are immediately available for the FASTag Member to use.

LOST OR STOLEN FASTAGS

The FASTag Member must immediately report the loss/ theft over the telephone to the Customer Care. The Customer Care shall, upon adequate verification, hotlist/cancel/suspend the FASTag and terminate all facilities in relation thereto during working hours on a working day following the receipt of such intimation and on the request of the FASTag Member and shall not be liable for any inconvenience caused to the FASTag Member in this regard. The FASTag Member shall take cognizance of the fact that once a FASTag is reported lost, or stolen and is subsequently found, the same shall be promptly cut in half and adequate care taken to prevent its misuse. The FASTag Member is responsible for the security of the FASTag and shall take all steps towards ensuring the safe-keeping thereof. The FASTag Member will be liable for all charges incurred on the FASTag until the FASTag is reported lost /stolen. Further, in the event IDFC FIRST Bank determines that the aforementioned steps are not complied with, financial liability on the lost or stolen FASTag would rest with the FASTag Member. In case of any dispute relating to the time of reporting and, Of Transaction/s made on the FASTag or any other matter in relation to the said FASTag, IDFC FIRST Bank shall reserve the right to ascertain the time and, or the authenticity of the disputed Transaction.

In the event transactions on the FASTag occur after the FASTag Member claims to have destroyed the IDFC FIRST Bank FASTag, the FASTag Member shall be entirely liable for any such charges incurred on the FASTag and shall under no circumstances hold IDFC FIRST Bank responsible for the same.

REPLACEMENT OF FASTAGS

In case of loss of the FASTag, the FASTag may be blocked by the FASTag Member by calling up the Customer Care at 18002669970 by furnishing the required information for blocking the FASTag.

Once a FASTag is reported as lost or stolen the FASTag cannot be used again, even if found subsequently. The FASTag Member declares that if a FASTag is reported as lost or stolen or is damaged or stolen, if found subsequently it shall be the responsibility of the FASTag Member to return such FASTag to IDFC FIRST Bank. Similarly, in case a FASTag is damaged, it shall be the responsibility of the FASTag Member to return the damaged FASTag to lDFC FIRST Bank to enable replacement of the FASTag. Replacement charges would be applicable as mentioned in the Schedule of Charges.

In the event of death of the FASTag Member, IDFC FIRST Bank shall cancel the FASTag upon being informed of the same. The legal heirs of the FASTag Member can recover the balance amount available on the FASTag as per IDFC FIRST Bank's policy/process.

EXPIRATION AND TERMINATION

IDFC FIRST Bank may, at any time, with or without notice, at its absolute discretion terminate the FASTag.

IDFC FIRST Bank may terminate the use of the FASTag at any time without prior notice, if it considers it necessary for business or security reasons, which may include but not limited to delay in payments,  fraudulent /improper usage misleading or incorrect information/documents given at the time of issuance or otherwise, failure to furnish information or documents as required by relevant laws/regulations (including identification documents) as may be required under the Bank's/ RBI's Know Your Customer (KYC)/ Anti-Money Laundering (AML)/ Combating of Financing Terrorism (CFT) guidelines, if the FASTag Member is involved in any civil litigation or criminal offence / proceedings by any authority, court of law or professional body or association.

On termination of the FASTag the total of all charges and outstanding, whether or not already reflected in the Statement and, the amount of any Charges incurred after termination, shall become forthwith due and payable by the FASTag Member as though they had been so reflected, and interest will accrue thereon as may be applicable as per IDFC FIRST Bank policy/process, from time to time.

The FASTag Member shall continue to be fully liable to IDFC FIRST Bank for all charges incurred on the FASTag prior to termination.

Notice of termination or request to surrender of the FASTag shall be deemed given when a notice posted to the mailing address and email ID of the FASTag Member, as per the records of IDFC FIRST Bank, is received by the FASTag Member through ordinary post or email. The FASTag Member agrees to surrender the FASTag to IDFC FIRST Bank, or its representative, upon being requested to do so. The FASTag Member may not use the FASTag after notice of termination has been received by him/her.

USAGE GUIDELINES

The said FASTag is valid only In India and only with respect Toll fare payments/Select Parking Payment/Select Fuel Payment/ required to be made in INR. The FASTag Member shall be responsible for all facilities granted by IDFC FIRST Bank and for all related charges and shall act in good faith in relation to all dealings with the FASTag and IDFC FIRST Bank. The Bank accepts no responsibility for any surcharge levied by any Concessionaire/Parking Entity/Fuel Company and debited to the balance available on the FASTag, with the Transaction amount. Any Transaction undertaken at any such participating entity shall be conclusive proof that the charge recorded on such requisition was properly incurred for the amount and by the FASTag Member using the FASTag except where FASTag has been lost/stolen or fraudulently misused, the burden of proof for which shall be on the FASTag Member.

The FASTag Member is responsible for all Transactions initiated by use of the FASTag, except as otherwise mentioned forth herein. Each time the FASTag Member uses the FASTag he authorizes IDFC FIRST Bank to reduce the funds available in the FASTag Account by the amount of the Transaction. The FASTag Member is not allowed to exceed the available amount in the FASTag Account through an individual Transaction or a series of Transactions. Nevertheless, if a transaction exceeds the balance of the funds available in the FASTag Account, the FASTag Member shall remain fully liable to IDFC FIRST Bank for the Transaction. IDFC FIRST Bank reserves the right to bill the FASTag Member for any negative balance. The FASTag Member agrees to pay IDFC FIRST Bank promptly for the negative balance. IDFC FIRST Bank also reserves the right to cancel/terminate the FASTag should the FASTag Member create one or more negative balances with the FASTag.

IDFC FIRST Bank reserves unto itself the absolute discretion to decline to honour the Transaction requests on the FASTag, without assigning any reason thereof.

CLOSURE

The FASTag Member may at any point of time, request for closure of the FASTag Account by contacting the Customer Care and submitting the requisite documentation as per the policy/process in this regard. The FASTag Member may also be required to return the FASTag to authorized IDFC FIRST Bank personnel. Thereafter, the balance amount (if any) remaining in the related FASTag Account would be returned to the FASTag Member in his bank account (specified in this application form) only within 15 days from the date of the request for closure having been placed. The closure of FASTag may attract charges as outlined in the Schedule of Charges section.

STATEMENTS AND RECORDS

The FASTag Member may enquire about the balance on his FASTag by calling the Customer Care. The FASTag Member will also receive a short messaging system message on the mobile number registered by the FASTag Member with the Bank, after each Transaction, informing him of the Transaction value. The FASTag Member shall inform IDFC FIRST Bank in writing within 15 days, if any irregularities or discrepancies exist in the Transactions/ particulars of the FASTag Account, If IDFC FIRST Bank does not receive any information to the contrary within 15 days, it shall assume that the Transactions are correct. All records maintained by IDFC FIRST Bank, in electronic or documentary form of the instructions of the FASTag Member and such other details (including, but not limited to payments made or received/ pursuant to these Terms and Conditions, shall as against the FASTag Member, be deemed to be conclusive evidence of such instructions and such other details.

IDFC FIRST Bank shall not be required to provide copies of the Transaction slips to the FASTag Member with respect to Transactions and the FASTag member will only receive transactional alerts through short messaging system message on the mobile number registered by the FASTag Member with the Bank.

EXCLUSION FROM LIABILITY

In consideration of the Bank providing the FASTag Member with the facility of the FASTag, the FASTag Member hereby agrees to indemnify and keep IDFC FIRST Bank indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which IDFC FIRST Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the FASTag Member the said facility of the FASTag or by reason of IDFC FIRST Bank's acting in good faith and taking or refusing to take or omitting to take action on the FASTag Member's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the FASTag Member; breach or noncompliance of the rules/ Terms and Conditions relating to the FASTag and; or fraud or dishonesty relating to any Transaction by the FASTag Member. The FASTag Member shall also indemnify IDFC FIRST Bank fully against any loss on account of misplacement loss of the FASTag. Without prejudice to the foregoing, IDFC FIRST Bank shall be under no liability whatsoever to the FASTag Member in respect of any loss or damage arising directly or indirectly out of:

1. The refusal of any person to honour or to accept the FASTag.

2. The malfunction of any computer system.

3. Handing over of the FASTag by the FASTag Member to anybody other than the designated representative of IDFC FIRST Bank. 

4. The exercise by IDFC FIRST Bank of its right to demand and procure the surrender of the FASTag prior to the expiry date, whether such demand and surrender is made and/or procured by IDFC FIRST Bank or any authorized person.

5. The exercise by IDFC FIRST Bank of its right to terminate the FASTag.

6. Any injury to the credit, character and reputation of the FASTag Member aligned to have been caused by the repossession of the FASTag and/or any request for its return or the refusal of a  participating Toll Plaza/Parking/Fuel Outlet to honour or accept the FASTag

7. Any misstatement, misrepresentation, error or omission in any details disclosed by IDFC FIRST Bank except as otherwise required by law, if IDFC FIRST Bank reserves any process, summons, order, injunction, execution distrait, levy lien, information or notice which IDFC FIRST Bank in good faith believes/calls into question the FASTag member’s ability, or the ability without the FASTag member or such other person, decline to allow the FASTag member to obtain any portion of is funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. IDFC FIRST Bank reserve the right to deduct from the balance available on the FASTag a service charge and any expenses it includes, including without limitation legal fees, due to legal action involving the FASTag members FASTag.

8. Any statement made by any unauthorized person requesting the return of the FASTag or any act performed by any person in conjunction.

9. In the event of a demand or claim for settlement of outstanding dues from the FASTag Member is made, either by IDFC FIRST Bank or any person acting on behalf of IDFC FIRST Bank; FASTag Member agrees and acknowledges that such demand or claim shall not amount to be an act of deformation or an act prejudicial to or reflecting upon the character of the FASTag member, in any manner. The IDFC FIRST Bank FASTag is not transferable and is unique to the vehicle license plate and would be affixed mandatorily at the time of issuance on the vehicle and will have a balance which the customer has paid for his IDFC FIRST Bank FASTag to be loaded with. The IDFC FIRST Bank FASTag issued is valid for use only in India and for the payment of toll charges in Indian currency only and further will be accepted only on the Toll plazas, participating in the NHAI FASTag program. The   participating toll plaza list will be updated in the IDFC FIRST Bank FASTag website or IHMCL/NHAI website from time to time.

DISPUTES

In case of any complaint or query pertaining to any Transaction/s, the FASTag member may contact us by either by calling on Customer Care at 18002669970/or writing at etollservices@IDFCFIRSTBANK.COM In case the FASTag member has any dispute in respect of any transaction. The FASTag member shall advise details to IDFC FIRST Bank within 7 days of the transaction date failing which it will be constructed that all changes are acceptable to the FASTag members and in order.

In order to enable IDFC FIRST Bank to investigate and respond to the complaint/query, the FASTag member shall be required to provide IDFC FIRST Bank with such information as may be required by IDFC FIRST Bank. Please note that IDFC FIRST Bank does not ask customers for any confidential information and therefore FASTag member/s mush not share with us any information of a confidential nature including but not limited to passwords, user ID's etc.

For full details regarding our complaints procedure, please refer to the FASTag website. The customer care numbers shall be as updated on the FASTag website from time to time.

IDFC FIRST Bank shall make Bona fide and reasonable efforts to resolve an aggrieved FASTag member’s disagreement with the Transaction/s within 15 days receipt of the notice of disagreement. If after such efforts, IDFC FIRST Bank determines that the transaction/s indicated is correct then it shall communicate the same to the FASTag member along with details including a copy of the sales slip or payment requisition.

DISCLOSURES

The FASTag member hereby irrevocably authorizes and provides their consent further to IDFC FIRST Bank to disclose, exchange, share or part with all the information relating to the FASTag members details and payment history information and all information pertaining to and contained in the Terms and Conditions or as expressed in the application made for the FASTag to its affiliate/banks/financial institutions/credit bureaus/agencies/authority bodies as may be required and undertakes not to hold IDFC FIRST Bank/its affiliates/the other group companies of IDFC FIRST Bank group and their agents liable for use of the aforesaid information.

Further the FASTag member authorizes provides their consent further to IDFC FIRST Bank to use the customer information for generating specific offers pertaining to other Products of IDFC First Bank for the FASTag member.

SETTLEMENT OF DISPUTES

IDFC FIRST Bank and the FASTag Members, agree that any legal action or proceedings arising out of this Terms and Conditions shall be brought in the courts or tribunals at Mumbai in India and irrevocably submitting themselves to the jurisdiction of that court or tribunal. IDFC FIRST Bank may, however in its absolute discretion commence any legal or proceedings arising out of the terms and conditions in any other court, tribunal or other appropriate forum, and the FASTag member, hereby consents to the jurisdiction. The terms and conditions shall be governed by and constructed in accordance with the laws of India.

NOTIFICATION OF CHANGES

IDFC FIRST Bank shall have the absolute discretion to amend or supplement any of the terms and Conditions, features and benefits offered on the FASTag including, without limitation to, changes which affect interest charges or rates and methods of calculation at any time. The balance available on the FASTag shall be liable to be utilizes for charges incurred and all other obligations under the revised terms and conditions, including amendments thereto as may be posted on the FASTag website and shall be deemed to have accepted the amended terms and conditions by continuing to use the FASTag.

INDEMNITY

The FASTag Members agrees to indemnify and keep indemnified IDFC FIRST Bank against all and any claims, suits, liability, damages, losses, costs, charges, expenses, proceedings and action of any nature whatsoever made or instituted against IDFC FIRST Bank or incurred by IDFC FIRST Bank on account of usage of the FASTag.

"IDFC FIRST Bank may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/services."

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