Internet Banking FAQ

Dos and donts of internet banking

Security tips for Internet Banking

  • Do’s and Don’t’s of Internet Banking
Sr. No Do's
1 The customer should mandatorily change the User-Id and password assigned by the bank on accessing Internet Banking Services for the first time.
2 Customer should keep the User-id and password totally confidential and not reveal them to any third party.
3 Customer should commit the User-id and password to memory and not record them in a written or electronic form
4 Customer should always check the URL address on the address bar of internet browser. This should begin with "https"; the letter 's' at the end of "https" means 'secured'.
5 Customer should look for the padlock symbol either in the address bar or the status bar (mostly in the address bar) but not within the web page display area and verify the security certificate by clicking on the padlock.
6 Customer should 
- fill in the correct account number of the person to whom the funds are to be transferred; 
- fill in the correct Card number while making Card payments; 
- fill in the correct details such as the name of the payee (who may or may not have an account with the Bank), mailing address, amount of the Demand Draft and the city/state where the Demand Draft is payable. 
7 If customer finds his/ her mobile number inactive he should contact his telecom service provider immediately
8 Customer should regularly view internet banking account history through activity logs available in internet banking application
9 Customer should install a comprehensive firewall/antivirus/anti-spyware software package on his computer & update the same on a regular basis. These software suites help detect and remove viruses and spyware, that can steal vital information.
10 If user has to share his mobile & personal computer with anyone else or send it for repair/maintenance, he should:
- Clear the browsing history
- Clear cache and temporary files stored in the memory as they may contain account numbers and other sensitive information
11 Customer should use the virtual keyboard (VKB) wherever available to prevent key-logger compromises as such malware can track keystrokes in a physical keyboard
12 Customer should always clear his browser cache after each session
13 Customer should register wherever necessary for multi-factor authentication.
14 Customer should disable the “Auto Complete” function on his browser: If customer is using Internet Explorer, he should turn off the ‘Auto Complete’ function on his browser to prevent the system from remembering Passwords. To Disable the “Auto Complete” function:
- Open Internet Explorer. Select Tools->Internet Options->Content (Tab)
- Click on Settings Button under Auto Complete section
- De-Select User Names and passwords on forms check box
- Click on “OK”
15 Customer should log off completely from his online banking website, close the browser and log off PC, when not in use.
16 Customer should register for SMS alerts to keep track of banking transactions
17 Customer should ensure that he uses reputed endpoint security for his system and keep it updated to prevent any infection. In case the system is infected he should clean it up before using internet banking.

Sr. No Don'ts
1 The customer should not attempt or permit others to attempt accessing the account information stored in the computers and computer networks of the bank through any means other than the Internet Banking Services.
2 Customer should not use link in an email message to log in. For logging in internet banking customer should use official website.
3 Customer should not let any unauthorized person have access to his computer or leave the computer unattended while using Internet Banking Services.
4 Customer should not disclose/reveal his/her personal or confidential information to anyone over email/SMS/phone call.
5 Customer should not enter login or other sensitive information in any pop up window.
6 Customer should avoid accessing Internet banking accounts from cyber cafes or shared PCs.
7 Customer should not at any time provide to any person, with any details of the accounts held by him with the Bank including, IPIN, account number, Card numbers and PIN/ TIN / m-PIN which may be assigned to customer by the Bank from time to time.
8 Customers should also never use the ‘remember password’ feature provided by browsers to save their net banking passwords.
9 Customer should never use the same user ID and password for financial accounts of other sites.
10 Customer should not use mobile devices to store User ID, password and other account related sensitive details.
11 Customer should not open attachment or install free software from unknown sources, this may expose his computer and information on it to unauthorized access
12 Customer should not leave his internet banking session unattended.  He should always logout completely. Customer should make sure: a) Application is logged out by clicking on logout button. b) All the browser windows are closed
13 Customer should avoid using public PCs for accessing Internet Banking. If public PCs are used, he should ensure he logs out and clears the cache, history of the browser. The browser should also not remember any of the authentication details.


To report any unauthorized transaction, please contact 1800 419 4332

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