Fastag – Electronic Toll Payment

Terms & Conditions

Toll free FASTag Helpline

Tag holders/customers - 18002669970

Concessionaire - 18001039050


These Terms and Conditions apply to and regulate the provision of Tag facility provided by IDFC Bank Limited. These terms and conditions {the "Terms and Conditions", shall be in addition to and not in derogation to any other terms as stipulated by IDFC Bank third party from time to time.


In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words /expressions shall have the meaning as stated herein under;

"Affiliate” means and includes any company which is the holding or subsidiary company of IDFC Bank, or a person under the control of or under common control with IDFC Bank, or any person in more than

26% of the voting securities of which IDFC Bank has a direct or beneficial interest or control. For the purpose of this clause, "control” together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and “person" means a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever.

“Application" or the "Tag Application" shall refer to the application made by a customer to IDFC Bank for the issuance of a Tag. The Application shall be in the form of a written or application made in the manner and format prescribed by IDFC Bank, and shall form an integral part of these Terms and Conditions.

"Concessionaire" refers to the person/entity that has been granted the right to construct, maintain, and toll the Highway by the National Highways Authority of India.

"National Highway" shall mean all the National Highways where ETC program is active. Disclaimer: Bank reserves the right to modify, alter, add or delete Toll Plazas from the list "FasTag" refers to the prepaid IDFC Bank Tag issued by IDFC Bank using the RFID technology.

"Tag Account" shall mean the account opened In the name of the Tag Member and maintained by IDFC Bank for the purpose of usage of the Tag as per the Terms and Conditions contained herein.

"Tag Member/s" shall mean the individual or corporates who makes an Application for the issuance of and to whom the Tag has been issued by IDFC Bank subject to such term and conditions as may be specified by IDFC Bank, and who is authorized to hold and use the Tag.

"IDFC Bank FasTag Website” refers to, which is owned, operated and maintained by IDFC Bank.

"Toll Plaza" shall mean such establishments maintained by the Concessionaire, wherever located, whereby users are required to pay the toll amount applicable on a vehicle for usage of the Highway.

"Transaction" shall mean any Tag transaction/s carried out by the Tag Member/s as permitted by these Terms and Conditions, including but not limited to, loading or reloading of funds to a Tag; Tag balance enquiries and/or such other uses as IDFC Bank may permit in writing from time to time.

“Customer Care” refers to the telephonic customer service facility provided by IDFC Bank 24*7 to Tag Member/s for any Tag related queries.

  • All references to singular include plural and vice versa and the word “includes” should be construed as “without limitation”
  • Words importing any gender include the other gender.
  • Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
  • All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms and Conditions.
  • The rules of interpretation as set out in the General Clauses Act shall, unless it be repugnant to the subject or context thereof, apply to these Terms and Conditions as if incorporated herein.



The Tag Member shall be deemed to have unconditionally agreed to accepted these Terms and Conditions by submitting the Application for the Tag or by performing a Transaction or by accepting the Tag, in the form and manner prescribed by IDFC Bank from time to time.


IDFC Bank may Issue the Tag to a customer on the request of the customer and pursuant to the customer making an application for the Tag and agreeing to the applicable terms and conditions in the form and manner prescribed by IDFC Bank in this regard. IDFC bank shall maintain records of these applications and other transactions in such manner as may be deemed suitable by IDFC Bank.

The Tag Issued by IDFC Bank to the Tag Member shall be mandatorily affixed by the authorised representative of the Bank on the vehicle of the Tag Member with the license plate number specified by the Tag Member in the Application. The Tag is not transferable and may only be used with respect to the vehicle on which the Tag has been affixed by the authorized representative of the Bank. The Tag member permits the authorised representative to capture an image of the vehicle post tag affixing for bank's audit purposes.

At the time of making the Application for issuance of the Tag, the Tag Member shall be required to pay an amount of, 200/- (Rupees Two hundred only) towards tag fee + service tax levied, a security deposit as per the type of the vehicle and a maximum amount of INR 49,999/- {Rupees Forty Nine Thousand Nine Hundred Ninety Nine only) or such other limit as may be specified by IDFC Bank subject to internal policy and applicable regulatory and statutory guidelines. The Tag can neither be reloaded (subsequent cash toads) thereafter nor such Initial loaded funds be accessed by the Tag Member until IDFC Bank has activated the Tag.

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