How to download the Mobile Banking App?
Which Android and iOS versions are compatible with the App?
What are the charges for downloading the App?
How to login to the Mobile Banking App?
Is the App secure?
What are the transactions which I can do using the App?
How many users can use this App on a particular mobile phone?
Can I access my App when I am on overseas/national roaming?
What if I get disconnected or my mobile phone switches off when I am logged in?
What if I get an SMS or a call while using App?
What if I want to change my mobile phone device?
What if I change my mobile number?
Are there any charges and transaction limits to the transactions I can perform on the App?
When will the transaction request placed on the App get executed?
How do I log out of the Mobile Banking App?
Can I access Mobile Banking App if I have not registered for Internet Banking?
Is this service available 24x7?
How do I terminate this service?
What do I do if I lose my mobile phone?
Who can use the App?
Setting up your MPIN
What if I do not have an Internet Banking Username and Password?
I forgot my MPIN, what should I do?
How can I change my MPIN?
My MPIN has got blocked what should I do?
Can I use the same MPIN on more than one device?
How do I register my fingerprint on the App?
I do not have any fingerprint registered on the device?
Will I be able to select which fingerprint I can use to login to the App?
I do not have a fingerprint enabled device, can I still use my fingerprint?
What does OTP reading mean?
Is OTP reading facility available for both iPhones and Android?
What if I do not want to use OTP reading feature?
If I am not using the App on the device which has my registered mobile number, will the OTP be still read?
What all services are available for Home Loan customers?
What debit card services are offered on the Mobile App?
Can I permanently block a Debit card which is temporarily blocked?
Can I change my cash withdrawal and purchase limits?
Can I switch on/off my international usage using Mobile App?
Can I set my entire ATM withdrawal or purchase limit for domestic usage only?
Can I set my entire ATM withdrawal or purchase limit for international usage only?
I changed my limits with the help of the slider, but still the limits are not updated. What do I do?
I have switched off my international limit but I am not able to set my domestic limit to maximum?
Can I switch off my international usage only for ATM withdrawal or purchase?
What to do if I get a message saying that the card is not blocked?
DOs and DONTs
What should I do in case there is an unauthorized transaction in my account?