Notifications

  • As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.

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How other information is used and collected

IDFC FIRST Bank and their third-party service providers may collect and use Other Information in a variety of ways, including:

Through customer’s browser or device: Certain information is collected by most browsers and/or through customer’s device, such as Media Access Control (MAC) address, device type, screen resolution, operating system version and internet browser type and version. Bank uses this information to ensure Sites function properly, for fraud detection and prevention, and security purposes.

Using cookies: Cookies are pieces of information stored directly on the device, customer is using. Cookies used by Bank do not contain or capture unencrypted Personal Information. Cookies allow Bank to collect information such as browser type, time spent on the Site, pages visited, language preferences, and customer’s relationship with Bank. Bank uses the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor customer’s experience while engaging with Bank. Bank collects statistical information about the usage of the Site in order to continually improve the design and functionality, to monitor responses to advertisements and content, to understand how account holders and visitors use the Site and to assist Bank with resolving questions regarding the Site. IDFC FIRST uses encrypted cookies.

IP Address: IP Address is a number that is automatically assigned to the device that customer is by his Internet Service Provider (ISP). An IP Address is identified and logged automatically in Bank’s server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the internet and is done automatically by many web sites. IDFC FIRST bank use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, for compliance and security purposes, for advertising, and administering the Site.

Aggregated and De-identified Data: Aggregated and De-identified Data is data that IDFC FIRST Bank may create or compile from various sources, including but not limited to accounts and transactions. This information, which does not identify individual account holders, may be used for bank’s business purposes, which may include offering products or services, research, marketing or analyzing market trends, and other purposes consistent with applicable laws.

Information we collect from third-party e-mails in your account (EMAIL ACCOUNT DATA)


a) Subject to your consent, we may request certain third parties sending e-mails to you, to provide information about you which could help us to customize and personalize your experience of our Services.

b) If you choose to link and connect your email account with our application, we may access the said account for purposes such as collecting your financial, institutional and transactional information to be able to organize your information in your e-mail account and provide deep analytics.

c) We shall seek your consent and request access to your email account. If permitted, the application shall automatically secure access to the contents of emails on an ongoing basis for the purpose of providing an in-depth view of your net worth on a regular basis.

d) The Application’s access to your email account(s) is authorized through the email provider’s access mechanism. You can choose to enable us to access one or more of your email accounts by explicitly consenting to each single account separately. Please note that your consent to any of the above is purely voluntary. You may de-link and stop the access to your email account/s any time you wish.

e) We only read emails from financial and institutional service providers including, but not limited to, banks and credit card issuers and do not open, read or access any personal (non-institutional) emails. We hereby confirm that we do not access any other personal emails. This distinction is made based on the sender email address.

f) Please note that such data obtained by this integration will be used by the Bank solely for providing the Services, populating, tracking and updating the User’s investment information on a monthly/ quarterly / annual basis and on user demand of those investments made through the account including those on the platform and consolidate them at one place, providing accurate analytics on the User’s spent pattern and further improving the User experience pertaining to the features of the Platform and consolidate user’s investment details and history. We shall not use or transfer any data or information received from the integration of your email addresses with the account on the Platform, to third parties for any purpose other than as explicitly authorised by the User.

g) The Services shall not use your Email data for serving advertisements.

h) The Services shall not allow humans to read this e-mail data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the App's internal operations and even then, only when the data have been aggregated and anonymized.

i) You may at any time opt to de-link your email addresses connected with the account opened on the Platform, by managing these connections with the options provided on the platform. For example, Google Mail’s permission settings are located at: myaccount.google.com/permissions. A user may de-link and stop the access to their email accounts any time they wish. Any outdated data will be purged from time to time as per the Bank’s policy

IDFC FIRST Bank’s use of information received from Google API will adhere to Google API Services User Data Policy, including the Limited Use requirements.