Risk-Free Banking

Social Engineering

Social engineering is the psychological manipulation of people into performing actions or divulging confidential personal information such as your banking PIN/passwords.

PRECAUTIONS TO BE TAKEN TO PREVENT SOCIAL ENGINEERING

WHEN TALKING IN PERSON OR OVER A CALL

Do:

  • Share information on need to know basis
  • If asked to disclose confidential information, find out why such information is required

Don’t:

  • Assume that the enquirer has a right to know the required information
  • Discuss anything in public places

 

WHEN CONTACTED OVER AN EMAIL OR ON-LINE CHAT

Do:

  • Delete Spam mails to prevent the download of malware in your computer
  • Be cautious of emails/chats from unknown sources

Don’t:

  • Share sensitive information like your PIN/password with anyone
  • Open mails from anonymous senders with unknown topics
     

FOR PHYSICAL DOCUMENTS

Do:

  • Shred documents, especially confidential, if you're discarding them
  • Find out where your printouts are, if they're missing

Don’t:

  • Leave sensitive information unattended
  • Print sensitive information, or keep printing if unable to trace previous print-outs

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