Privacy Policy

Terms and Conditions

IDFC Bank Sodexo Card

Scope

GENERAL TERMS AND CONDITIONS FOR SODEXO PREMIUM PASS

These detailed Terms & Conditions apply to and regulate the issuance and usage of Premium Pass, a co-branded prepaid card marketed and serviced by Sodexo and issued by with IDFC Bank. These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by IDFC Bank and Sodexo from time to time.

DEFINITIONS

  1. ‘Card Account’ shall mean the account opened in the name of the Cardholder and maintained by IDFC Bank/ Sodexo for the purpose of usage of the Card as per the terms and conditions contained herein.
  2. ‘Corporate’ or ‘Client’ shall mean an organization which instructs IDFC Bank to issue a Premium Pass for the exclusive use of its employees / business associates etc.
  3. ‘IDFC Bank’ shall mean IDFC Bank Ltd, a Company incorporated and registered under the Companies Act, 1956, having its registered office at KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai - 600 031, Tamil Nadu, India includes its representatives and assignees.
  4. 'Merchant Establishment’ shall mean such physical or online establishments, located in India, which honor a RUPAY prepaid card shall include, among others, stores, shops, restaurants, hotels (whether retailers, distributors or manufacturers including retail stores and online merchants.
  5. ‘Merchant’ means any person who owns or manages or operates a Merchant Establishment.
  6. 'PIN’ shall mean the 4-digit Personal Identification Number which will be handed over along with the Premium Pass in a secured and sealed kit. The cardholder will be prompted to enter this PIN at the time of transaction.
  7. ‘Premium Pass’ or ‘Card’ or ‘Prepaid Card’, refers to the Sodexo/ IDFC co-branded Card which is a RUPAY enabled Domestic Prepaid Card issued to the Client by IDFC Bank in association with its co-branding Partner Sodexo. Premium Pass includes ‘Premium Pass - Celebrations’ and ‘Premium Pass - Rewards’
  8. ‘Premium Pass Celebrations’, means Premium Pass that is a non-reloadable PIN-based card and issued with validity of 1 (one) year.
  9. ‘Premium Pass Rewards’, means Premium Pass that is a reloadable PIN-based card and issued with validity of 3 (three) years.
  10. 'EDC Terminal' refers to electronic Point-of-Sale terminals at Merchant establishments, whether of IDFC Bank or any other bank, on the shared network, that permit debiting of the Card account for purchase transactions from merchant establishments.
  11. ‘Transactions’ shall mean any instruction given by a Cardholder using a Card directly or indirectly to Sodexo to affect a transaction.
  12. ‘Consumer(s) / Cardholder(s)’ shall mean an employee / business associates of the Client who has been issued a valid Premium Pass by Sodexo. The terms "you" and "your" refer to employee/ business associates of the Client who has been issued a valid Sodexo Premium Pass (i.e. the ultimate beneficiary or the “Cardholder”)
  13. ‘Valid Premium Pass’ shall mean a Premium Pass issued by IDFC Bank in association with it’s co-branding partner Sodexo; not expired or mutilated or altered and conforms to Issuers guidelines or instructions issued from time to time.

CARD ACTIVATION & VALIDITY

The Card is sent in an inactive mode for security purposes and must be activated before usage. The card can be activated online on the ‘Card Activation Portal’ or via SMS. Details of card activation are mentioned in the welcome letter or can be viewed on the FAQ section of the Sodexo website www.sodexobenefitsindia.com

Once the Card is activated, it can be used to make purchases until the “Validity” date printed on the Card. The Card is valid up to the expiry date mentioned on the face of the card. On that date, unless prohibited by applicable law, the Card and any available balance will expire and you can no longer use the Card or access the available balance.

IDFC Bank/Sodexo at its absolute discretion may terminate the Card.

CARD USAGE

The Premium Pass is issued under RUPAY Scheme and can be used only in India. International purchases and purchases from International sites are restricted.

The Card is for electronic use only, however in the case the transaction is authorized on EDC Terminal then a charge slip/ sales slip is printed electronically from the EDC Terminal. The Cardholder will need to enter the 4-digit PIN at the time of transactions. The Cardholder may sign a sales slip whenever the Card is used at a Merchant Establishment and should retain his copy.

The Premium Pass does not facilitate balance transfer or cash withdrawal. No interest shall be payable by IDFC Bank Ltd/Sodexo on the amount available / loaded on the Card. IDFC Bank/Sodexo accepts no responsibility for any surcharge levied by a Merchant and debited to the Card Account.

Any payment request from a Cardholder by means of the Premium Pass gives rise to a systemic authorization request. A purchase will not be authorized if it exceeds the available balance. However, if such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount. The transaction may be rejected if;

  1. the Card is reported lost or stolen;
  2. we are uncertain whether the transaction is authorized by you
  3. the card is expired or the available balance is not sufficient;
  4. if the transaction PIN (where applicable) entered is incorrect
  5. the transaction parameters do not meet the parameters defined by the Client
  6. We may temporarily “freeze” the Card and attempt to contact you if we note transactions that are unusual or appear suspicious.

Once the transaction is initiated and authorized, no stop payment request may be raised on any transaction originated by use of your Card.

The Cardholder is responsible for safeguarding the Card. The card will at all point of time remain the property of IDFC Ltd and the Cardholder needs to return the card to IDFC Bank Ltd/Sodexo whenever requested. In case the User is in receipt of lost or misplaced card, the same will be handed over to Sodexo.

STATEMENTS AND RECORDS

IDFC Bank/Sodexo will not generate any card statements (Physical/ PDF) that will be sent across to the Cardholder. The Cardholder can log onto the Cardholder Portal to view and download card transaction history. Cardholder can also view card transactions using the ‘Zeta’ mobile application. However, SMS or e-mail alerts will be sent to the mobile number/ email ID of registered Cardholders against certain card activity.

NOTIFICATION OF ERROR

The Cardholder agrees to bring all disputes about a Transaction or entry in the Card Account to the notice of IDFC Bank/Sodexo within 15 days from the date of such Transaction or entry, in absence of which all Transaction and Card Account entries shall be constructed as correct and accepted by the Cardholder. The Cardholder can notify Sodexo in writing (cardsupport.in@sodexo.com) or via Customer Service (Contact Numbers: 1800 103 3030/ 1800 267 3030). IDFC Bank/Sodexo will conduct a thorough investigation and revert with the findings, and our findings shall be final and conclusive.

SAFE KEEP OF THE CARD

Keep the Card and PIN in a safe place. Keep the PIN separate from the Card and do not give or otherwise make available to others the Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Premium Pass.

LOST OR STOLEN CARDS / CARD BLOCKING AND REPLACEMENT

In case the Sodexo Premium Pass is misplaced/stolen or otherwise lost, the Cardholder must immediately report the same to Sodexo by calling Customer Service (Contact Numbers: 1800 103 3030/ 1800 267 3030) for blocking the Card. The Cardholder may also block the IDFC Bank Sodexo Premium Pass by logging into the Cardholder Portal or via the ‘Zeta’ mobile app. Blocking the card in this manner is the best way of minimizing potential losses. IDFC Bank/Sodexo shall not be liable for any loss by the misuse of the card. IDFC Bank/Sodexo will replace a card with balance that was available on the blocked card only on request from the registered Cardholder post authentication. Such replacement would attract applicable charges as communicated to the Cardholder in the welcome letter and the card replacement request will be fulfilled only on realizing these charges form the card balance.

CARD CANCELLATION AND REFUND

The Card issued to you shall remain the property of IDFC Bank/Sodexo and shall be surrendered to IDFC Bank/Sodexo, on request. Once issued, a card can only be cancelled by the Client and not the Cardholder. Under no circumstances will IDFC Bank/Sodexo entertain card cancellation and refund requests directly from the Cardholder. If a Client requests IDFC Bank/Sodexo to cancel an active card, the same will be communicated to the Cardholder. Once a card is cancelled the Cardholder must destroy the card or return it to IDFC Bank/Sodexo.

LIMITATIONS ON OUR LIABILITY

IDFC Bank/Sodexo is not responsible or liable for any special, direct, indirect, incidental, consequential, punitive or exemplary damages, including, but not limited to, lost profits with regards to the use of the card, the quality of products or services purchased from the Merchant, user experience or in connection with this arrangement.

MODIFICATION, CANCELLATION AND WAIVER

Except where prohibited by applicable law, IDFC Bank/Sodexo may cancel or modify any terms, conditions, or services related to use of the IDFC Bank Sodexo Premium Pass including any part of this Agreement without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit www.sodexobenefitsindia.com for the updated set of IDFC Bank Sodexo Premium Pass Terms and Conditions.

COMPLIANCE WITH LAW

The IDFC Bank/Sodexo Premium Pass is governed by the Reserve Bank of India (“RBI”) guidelines and is also subject to directions/instructions issued by the regulators from time to time. IDFC Bank/Sodexo is not responsible or liable for any violation of applicable laws by the User. All transactions done using the IDFC Bank/Sodexo Premium Pass are subject to applicable Indian laws. The User shall not use the Card for any unlawful activity. By using this Card, the User(s) hereby declare that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by RBI from time to time.

DATA PROTECTION AND PRIVACY

During any Customer Service call, we may request for information such as your phone number, date of birth, and postal code that you have provided to IDFC Bank/Sodexo at the time of registration. We may also obtain personal information about you, including information

  1. provided to us by the Customer, such as your name and/or your address,
  2. provided by you at the time of activation/ KYC submission or during Customer service calls, and about purchases made with the Card, such as the date, the amount and the place of purchase. For purposes of fraud prevention and regulatory compliance.

We will use this information to process Card transactions, provide Customer service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis. We may provide certain Information to others outside of IDFC Bank/Sodexo as permitted by any law, such as to government entities or other third parties as required by any law.

We may develop marketing programs and send you offer for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services. We may also be required to disclose information to RBI or such other authority as may be required by RBI or under any other applicable law, relating to you and/or to the transactions entered using the IDFC Bank/Sodexo Premium Pass.

Telephone Monitoring/Recording: From time to time we may monitor and /or record telephone calls between you and Customer Service Executive to assure the quality of our Customer service or as required by applicable law.

NO WARRANTIES

IDFC Bank/Sodexo is not responsible or liable to you;

  1. for any loss or misuse of the Card,
  2. for any interruption of Card service,
  3. for the quality, safety, legality, or any other aspect of the products and services purchased from any Merchant with the Card.

If a Merchant fails to honor the Card or discriminate the user using other mode of payment, please notify Customer Service Services at 1800 103 3030/ 1800 267 3030 or write to us at cardsupport.in@sodexo.com to report the incident immediately.

If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability.

REGULATORY COMPLIANCE

The Premium Pass are classified as Payment Instruments as defined under the Issuance and Operation of Pre-Paid Payment Instruments in India (Reserve Bank) Directions, 2009 which is governed by the Payment and Settlement Act, 2007 ('PSS Act, 2007'). All relevant Regulations will be binding on all the system participants as applicable from time to time.

In compliance with RBI directions issued under PSS Act, 2007, the amount received from the Client for value of cards is deposited in an Escrow Account with IDFC Bank, to ensure honoring of payments against Valid Card transactions to the Merchant.

The user agrees to provide IDFC Bank/Sodexo with necessary information/documents as may be required to comply with Know Your Client / Anti - Money Laundering & Combating Financial Terrorism Guidelines issued by RBI including any amendments thereto.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by the Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the User of the Card.

During the term of the arrangement, IDFC Bank Limited (“IDFC”) and Sodexo SVC India Private Limited (“Sodexo”) jointly will be your exclusive provider of the Services. Please note that IDFC is the issuing bank and the BIN sponsor and is responsible card issuance and settlement activities and chargeback related roles and responsibilities. All other Services under the Transaction Documents are solely and completely provided Sodexo to the complete exclusion of IDFC Bank.

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